Return & Refund Policy

  1. Returns and Exchanges

Maryus Healthacare Pvt Ltd (“the Company”) is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Eligibility for Returns

2.1 Defective or Damaged Products:

  • You may return defective or damaged pharmaceutical products within [number] days of receiving the order.

2.2 Incorrect Orders:

  • If you receive the wrong product, please contact us within [number] days of receiving the order to arrange a return.
  1. How to Initiate a Return

To initiate a return, please follow these steps:

3.1 Contact Us:

3.2 Return Authorization:

  • Wait for our confirmation and instructions before shipping the product back.
  1. Return Shipping

4.1 Return Shipping Costs:

  • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective product or incorrect order).

4.2 Shipping Method:

  • Use a trackable shipping service for returns and provide us with the tracking information.
  1. Refund Process

5.1 Refund Eligibility:

  • Refunds are processed once the returned products are received and inspected.

5.2 Refund Amount:

  • Refunds may include the product cost and initial shipping charges (if applicable).

5.3 Refund Timeframe:

  • Please allow [number] business days for the refund to be processed.
  1. Non-Refundable Items

Certain items are non-refundable, including:

  • Products that are not in their original condition
  • Products damaged or missing parts for reasons not due to our error
  1. Contact Information

If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [info@maryushealthcare.co.in].